Request a Pharmx connection with your customers by importing your customers into the Supplier Portal via a CSV file.
Step 1: Download the CSV template
In the Manage Customers page, select the “Import customers” button.
Download the CSV template.
Step 2: Enter customer details into the template
Open the CSV template and enter in the customer/s’ details into the csv file, ensuring that as many of the required fields are filled as possible.
Save the file in CSV format (.csv).
Step 3: Upload the CSV
Select “Add CSV” and select completed file.
To confirm the correct file has been uploaded, click “Complete upload”.
Step 4: Confirmation & Next Steps
The system will process your file and will attempt to match your customer list with stores connected on Pharmx.
You will receive an email update within 24 hours.
If any customers could not be matched, you will be prompted to review and update details as required.
Once the accounts have been matched to a pharmacy, they will be loaded to the Pharmx Supplier Portal.
Troubleshooting & Help
If you experience any issues with connection requests, visit the Help Centre or contact support for assistance.