In order to start trading, ensure you have products uploaded in your product catalogue and have connected pharmacy accounts.
How do I receive orders via Pharmx?
All electronic orders placed by pharmacies on their ordering softwares will appear in the Trading & Orders section on the Pharmx Supplier Portal. Suppliers will receive notifications for new orders received.
How do I fulfill or cancel an order?
Click on an order, select Fulfill to process, or choose Cancel to void the order. A detailed guide is available for order fulfillment.
Can I track order shipments?
Shipment tracking is currently not available within the Pharmx Supplier Portal.
How do I transmit the electronic invoice to the pharmacy?
Invoice details from your ERP/accounting software can be entered in the Pharmx Supplier Portal when processing an order. Please ensure the invoice details match to your ERP/accounting software. Once the order is processed on the Pharmx Supplier Portal, the electronic invoices will be automatically transmitted to the pharmacy's Point-of-Sale system.
How do I update my product catalogue?
Go to Products, select the item you want to edit, and update descriptions, pricing, and minimum order quantities, etc.
How frequently can I update pricing?
Pricing updates can be made as often as needed.